SHIPPING & TRACKING
Paid order! Where is my package?
The email you just received contains your details.
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The email will have your shipment information.
Please visit the website of whichever courier (AP Cargo, J&T Express, Jades Cargo, etc.) you choose to track your package. -
Allow 48-72 hours for the tracking to be valid online. -
If tracking is not valid online, you may call the local number of your chosen courier and have them track it manually. Please mediate with your courier. -
Please allow 3-7 working days for your package to arrive. -
We are NOT responsible for any delays the courier may cause. -
If you have not received your order within 7 business days, contact us with your order # and we will assist you in tracking your package. Please wait until 7 business days have passed.
Tracking is not valid online, what do I do?
If after 48-72 hours and tracking is still not valid online, we suggest you give your local courier a call so they can manually track your order. Please mediate with your courier.
I missed the delivery! What do I do?
If your courier has attempted delivery of your order an unfortunately you missed it, we urge you to contact them directly.
Mishandled package?
In any case this happens, take a photo immediately and let us know! We will do our best to assist you.
SHIPPING DURING COVID-19
Due to the pandemic, please account for shipping delays. We are working closely with our couriers to get you your order as fast as possible.