How to order?
It's super easy!
How much is shipping?
Shipping rates differ per courier and are dependent upon weight with the starting rate of ₱100.
Modes of Payment?
We accept over the counter and online/mobile banking deposits through these banks:
BDO - Banco De Oro
BPI - Bank of the Philippine Islands
Yes, click here!
Item out of stock?
Our inventory is updated regularly so if it is out of stock, we are truly out of stock for the time being!
I messaged you with an inquiry, when will you get back to me?
We will get back to you within 24 hours. We are a small business and our influx of orders have risen. We are trying our best and we will get back to you.
Yes, we are accepting resellers!
Do you do rebranding or private labeling?
How to donate for the animal shelter?
I am ordering from Iloilo City, how do I get my order?
We do door to door deliveries within Iloilo City for ₱50.
- AP Cargo
How soon after my order has been confirmed will it get sent out?
We process and send out your orders withint 24-48 hours.
How do I track my order?
Your tracking number will be sent to you 24-48 hours after your payment has been confirmed. Tracking varies per couriers, some have online tracking and some have over the phone tracking.
It's been a few days, where is my package?
Delays due to Covid?
Unfortunately this is the new normal, for the time being. Please allow extra time for your packages to arrive due to certain restrictions. If we could hand deliver your package, we would! Thank you for understanding!
Do you accept COD?
Yes we do but only through Shopee.
SKIN / PRODUCT FAQS
How can I become a Food Vendor or a Sponsor?
Easy! Just click here to contact us and we will get right back to you!
Are Kids Free?
Children 10 & under are free and do not need a ticket. Children must be accompanied by a paying adult.
I cannot find my ticket confirmation. Can you resend it?
Sure, please click here and fill out a quick form. We will get right back to you!
How does the sampling work? How big is a sample and how much?
All food is on a voucher system, sold in packs of 5 for $10, or 10 for $15. Each sample is about 2-3 ounces of fresh made, gourmet mac & cheese. You can purchase vouchers at any of the event voucher stands.
What is your refund policy?
All tickets for the Mac & Cheese Festival are final. We do not issue refunds for any reason, including weather, or if you cannot make it.
Is the event Rain or Shine?
Yes, this is a Rain or Shine indoor/outdoor event. Please plan accordingly and bring rain gear if it is going to rain - it does happen and we still get a sell-out crowd in the rain!
How do I sign up for the eating challenges?
Click Here to sign up for the eating challenges in advance.