FAQS

How to order?


It's super easy! 1. Browse around our website and ‘ADD TO CART’ anything you would like to purchase. 2. Once you’re ready, click checkout. 3. Follow the steps and fill in the required information. 4. Submit order! You will automatically receive two emails. The first email is your official invoice and the second email will contain instructions on how to pay. Kindly follow the steps given in the email. Once you have paid, kindly send us your proof of payment (screenshot, receipt, etc) and wait for us to confirm your payment within 24 hours.




How much is shipping?


Shipping rates differ per courier and are dependent upon weight with the starting rate of ₱100.




Modes of Payment?


We accept over the counter and online/mobile banking deposits through these banks:

  • BDO - Banco De Oro
  • BPI - Bank of the Philippine Islands
  • Security Bank
  • GCash
Kindly note that BDO over the counter bank deposits have a service charge of ₱50 while BPI over the counter is completely free. Both BPI and BDO are free through online banking. Security Bank is free through online banking. GCash is subject to fee's. Payment details are sent to your email right after you have placed your order. Check your SPAM folder if you do not see it in your mail inbox. If you do not receive the payment methods email within 10 minutes, please contact us as we will manually send it to you.




Shopee?


Yes, click here!




Item out of stock?


Our inventory is updated regularly so if it is out of stock, we are truly out of stock for the time being! But follow our instagram, @rrawph for updates as to when we will restock!




I messaged you with an inquiry, when will you get back to me?


We will get back to you within 24 hours. We are a small business and our influx of orders have risen. We are trying our best and we will get back to you.




Resellers/Wholesale?


Yes, we are accepting resellers! Check out this page: www.rrawph.com/bossbabe and enter the pass ' BOSSBABE ' for access.




Do you do rebranding or private labeling?


No.




How to donate for the animal shelter?


Visit our DONATE page and add to cart the amount you're comfortable with. We love our furry friends and we've helped so many animals find loving homes because of you!




I am ordering from Iloilo City, how do I get my order?


We do door to door deliveries within Iloilo City for ₱50. Just choose "Iloilo City" when checking out.




Couriers?


  • AP Cargo
Shipping costs around ₱150-₱250 Delivery time: 7-14 business days This is the cheapest shipping option, but it will take longer for you to get your package! If you choose this, please be patient.
  • JRS Express
Shipping costs around ₱215-350 Delivery time: 3-7 business days Fair option. We ship through JRS 3x a week.
  • J&T Express
Shipping costs around ₱190-410 Delivery time: 3-7 business days Please be patient when waiting for your package. We promise it will get there!




How soon after my order has been confirmed will it get sent out?


We process and send out your orders withint 24-48 hours.




How do I track my order?


Your tracking number will be sent to you 24-48 hours after your payment has been confirmed. Tracking varies per couriers, some have online tracking and some have over the phone tracking.




It's been a few days, where is my package?


Please refer to your choosen couriers corresponding delivery dates. If you choose AP Cargo, it will take up to 14 days to receive your order and there is nothing we can do but wait as well. Please only contact us after the 14 working days has passed so we can assist you. If you chose JRS or JNT, it will take up to 7 working days for you to receive your order. If you have not received your order in 7 working days, please let us know so we can assist you.




Delays due to Covid?


Unfortunately this is the new normal, for the time being. Please allow extra time for your packages to arrive due to certain restrictions. If we could hand deliver your package, we would! Thank you for understanding!




Do you accept COD?


Yes we do but only through Shopee.





SKIN / PRODUCT FAQS

How can I become a Food Vendor or a Sponsor?


Easy! Just click here to contact us and we will get right back to you!




Are Kids Free?


Children 10 & under are free and do not need a ticket. Children must be accompanied by a paying adult.




I cannot find my ticket confirmation. Can you resend it?


Sure, please click here and fill out a quick form. We will get right back to you!




How does the sampling work? How big is a sample and how much?


All food is on a voucher system, sold in packs of 5 for $10, or 10 for $15. Each sample is about 2-3 ounces of fresh made, gourmet mac & cheese. You can purchase vouchers at any of the event voucher stands.




What is your refund policy?


All tickets for the Mac & Cheese Festival are final. We do not issue refunds for any reason, including weather, or if you cannot make it.




Is the event Rain or Shine?


Yes, this is a Rain or Shine indoor/outdoor event. Please plan accordingly and bring rain gear if it is going to rain - it does happen and we still get a sell-out crowd in the rain!




How do I sign up for the eating challenges?


Click Here to sign up for the eating challenges in advance.