FAQS

How to order?


It's super easy! 1. Browse around our website and ‘ADD TO CART’ anything you would like to purchase. 2. Once you’re ready, click checkout. 3. Follow the steps and fill in the required information. 4. Submit order! You will automatically receive two emails. The first email is your official invoice and the second email will contain instructions on how to pay. Kindly follow the steps given in the email. Once you have paid, kindly send us your proof of payment (screenshot, receipt, etc) and wait for us to confirm your payment within 24 hours.




How much is shipping?


Shipping rates differ per courier and are dependent upon weight with the starting rate of ₱100.




Modes of Payment?


We accept over the counter and online/mobile banking deposits through these banks:

  • BDO - Banco De Oro
  • BPI - Bank of the Philippine Islands
  • Security Bank
  • GCash
Kindly note that BDO over the counter bank deposits have a service charge of ₱50 while BPI over the counter is completely free. Both BPI and BDO are free through online banking. Security Bank is free through online banking. GCash is subject to fee's. Payment details are sent to your email right after you have placed your order. Check your SPAM folder if you do not see it in your mail inbox. If you do not receive the payment methods email within 10 minutes, please contact us as we will manually send it to you.




Shopee?


Yes, click here!




Item out of stock?


Our inventory is updated regularly so if it is out of stock, we are truly out of stock for the time being! But follow our instagram, @rrawph for updates as to when we will restock!




I messaged you with an inquiry, when will you get back to me?


We will get back to you within 24 hours. We are a small business and our influx of orders have risen. We are trying our best and we will get back to you.




Resellers/Wholesale?


Yes, we are accepting resellers! Check out this page: www.rrawph.com/bossbabe and enter the pass ' BOSSBABE ' for access.




Do you do rebranding or private labeling?


No.




How to donate for the animal shelter?


Visit our DONATE page and add to cart the amount you're comfortable with. We love our furry friends and we've helped so many animals find loving homes because of you!




I am ordering from Iloilo City, how do I get my order?


We do door to door deliveries within Iloilo City for ₱50. Just choose "Iloilo City" when checking out.




Couriers?


  • AP Cargo
Shipping costs around ₱150-₱250 Delivery time: 7-14 business days This is the cheapest shipping option, but it will take longer for you to get your package! If you choose this, please be patient.
  • JRS Express
Shipping costs around ₱215-350 Delivery time: 3-7 business days Fair option. We ship through JRS 3x a week.
  • J&T Express
Shipping costs around ₱190-410 Delivery time: 3-7 business days Please be patient when waiting for your package. We promise it will get there!




How soon after my order has been confirmed will it get sent out?


We process and send out your orders withint 24-48 hours.




How do I track my order?


Your tracking number will be sent to you 24-48 hours after your payment has been confirmed. Tracking varies per couriers, some have online tracking and some have over the phone tracking.




It's been a few days, where is my package?


Please refer to your choosen couriers corresponding delivery dates. If you choose AP Cargo, it will take up to 14 days to receive your order and there is nothing we can do but wait as well. Please only contact us after the 14 working days has passed so we can assist you. If you chose JRS or JNT, it will take up to 7 working days for you to receive your order. If you have not received your order in 7 working days, please let us know so we can assist you.




Delays due to Covid?


Unfortunately this is the new normal, for the time being. Please allow extra time for your packages to arrive due to certain restrictions. If we could hand deliver your package, we would! Thank you for understanding!




Do you accept COD?


Yes we do but only through Shopee.





SKIN / PRODUCT FAQS

Are you organic?


We are 101% organic! By organic, we mean that all our products are plant-derived, coming straight from this beautiful earth of ours. This does not mean we are "chemical-free" because believe it or not, even water is a chemical (h2o). The word organic is so misconstrude these days, that no one knows what it truly means. In our case, it means we don't use any ingredients that was synthesized in a lab.




Do your products contain preservatives?


Yes of course! Food-grade preservatives. To be quite frank, it's scarier for a product to be preservative-free. Preservatives aren't a bad thing, but the current trend and media have depicted them to be. Preservatives are what keep the active ingredients in your skincare products from going off. They keep the bacteria (because there's bacteria everywhere) that get into the product at bay. They work as defense to keep your products in tip top shape. Of course, there are toxic preservatives, however, our preservatives are 100% food-grade! P.S: Salt is a preservative.




Are you vegan?


Nope. Some of our items contain dairy and honey.




Proper storage and care?


  • Always away from sunlight.
  • Always in a cool - shadey area.
  • Always keep sealed.
  • Try not to get too much water in the product.
  • Clean hands please!




How eco-conscious are you?


We try our best! What we do:

  • Up-cycling packaging.
  • Found out it was cheaper to professionally print stickers than print our own as we would product more waste and carbon, while the professional printing companies always buy in bulk and have solar-powered machines.
  • We never throw out plastic packaging from our materials. We up-cycle these and use them when packaging your orders.




Plastic packaging?


We accept our old bottles back! We will gladly refill your items at a discount if you're willing to send it back to us.




Shelf life of your products?


Typically 6-12months, depending on the item and if cared for correctly. Each product varies so please check out the info section of each product,.




Allergic reaction?


Skincare isn't a one size, fits all. Everyone's skin is different and we all react to things differently! Please do a patch test before use and if irritation occurs, discontinue use and seek out a doctor.




Locally handmade?


You bet!




Product looks hazey?


If the product has coconut oil, it is hazey because coconut oil tends to freeze upon colder temperate.